Welcome to the Papillon Rouge website. If you continue to browse and use this website you are agreeing with and are bound by the following terms and conditions of use.

Papillon Rouge Online will supply you with the highest quality pieces of jewellery, all individually inspected before despatch.

Returns

If you are not entirely satisfied with your purchase you are entitled to a refund. You may return the items to us within 7 days of receipt. Please notify us by e-mail, phone or post, stating the reason for return and we will be more than happy to offer an exchange or a refund, provided the products are returned complete, unused, and in the condition they were received with the original packaging. We cannot accept items for a refund or exchange if the goods are not in the condition supplied to you.
When requesting a refund please note we do not refund your postage costs.
Please return items via a signed for postal service for your own proof of delivery. The postage cost is not refundable unless the item was damaged or faulty.
Unfortunately we cannot exchange earrings for reasons of hygiene, unless they are faulty. Please check goods on delivery, if items do arrive damaged or faulty please let us know within 3 working days and arrange to post them back to us via a signed for postal service. If you do not contact us within 3 days we will have no liability for items said to be damaged or faulty on
delivery.

Size and scale

We have made every effort to photograph our jewellery as accurately as possible and include details of size. However, some slight variations in colour and scale may occur depending on your computer and the software you use. We advise you to check the stated measure or length of the jewellery against your preferences.

Delivery

We aim to deliver within 7 working days from receipt of order. All deliveries are subject to payment authorisation. If you require your order sooner than 7 days please contact us by email or phone and we will try our best to meet your request.

Postage and packaging

Papillon Rouge will gift wrap all products in it’s own individual gift packaging. Your Jewellery will be wrapped and posted safely to ensure no damage can occur in transit. Our items will be sent to you using Royal Mail special delivery, this service insures items up to the value of £500.

Pricing

All our products are priced in pounds sterling as they appear on the website at time of purchase. We reserve the right to update and change the prices from time to time.

Payment

The Papillon Rouge website accepts payment from most major credit and debit cards. Payment will be processed by Pay Pal using a secure connection at the time you place your order. If you wish to pay by cheque please contact us for our postal address. Cheques will be payable to “Papillon Rouge”. We will despatch items only after receiving confirmation of payment.

Privacy policy

In order to purchase Papillon Rouge products from the web site the client must provide personal details, full name address, e-mail and phone number. The next step of the purchase is the payment using Pay Pal requiring the client’s credit card details, and further details as required. Your privacy is important to us. Papillon Rouge will never pass on your details and no unauthorised third party will intercept the data. Pay Pal is the safer way to pay, and be paid online. Pay Pal privacy policy will hold and transmit your personal information in a manner designed to ensure its security.
For further information about Pay Pal Privacy policy please use this link:
www.paypal.com/uk/cgi-bin/helpscr?cmd=p/gen/ua/policy_privacy-outside

Jewellery warranty

Papillon Rouge products are designed to last if they are handled with care. If your Papillon Rouge jewellery at any given time requires fixing, please contact us by email or phone to discuss how we can restore the jewellery to its previous glory. We will happily try to amend the jewellery for you. We will only charge £5 for the Special Delivery postage fee, and the cost of gems pearls, silver or beads that need replacing. No extra charge will be added.

Customer service

We are delighted you are interested in our jewellery and hope your retail experience with us is easy. We always aim to be of help to our customers. Do not hesitate to contact us if you have further questions or require more information.

Intellectual Property

All website design, text and graphics belong to Papillon Rouge as Intellectual Property. All copyright, trade marks and other intellectual property belong to us. It is illegal in all circumstances to use the website in any way that may infringe the intellectual property rights contained in the website. This means that you may not adapt, reproduce, publish, upload, extract, store, retransmit, any of the contents of the website including any trade marks or copyrighted material without our express permission. However, you are permitted to download and print out pages from the website for the sole purpose of viewing for your own personal information.

Papillon Rouge reserves the rights to amend the terms of this web site at any time by posting the amended terms on the site.